In these series I will introduce these values and share the ‘behind the scenes’ secrets of this high performing business and its team
Positive Attitude is one of those topic that usually comes up on company inductions and somehow implemented in almost every companies visions or missions.
There is no secret or hidden trick behind the fact that without positive attitude many business would fail.
According to the Conference and Incentive Travel Magazine; Event agencies spend more than £40,000 a year on staff training. Majority is to develop positive attitude within the staff, so they will be engaging when serving customers.
Some industry (like hospitality) can be more pressuring than others but needless to say; in order to maintain good customer service and satisfaction you will need employees with a smile on every day.
Kristina Jefremova works as CEME’s Event Sales Coordinator and we had a chat with her about what this positive attitude is all about
Q: How long have you been working for CEME?
Kristina: 1 year, 3 months
Q: Where did you work before?
Kristina: At The Landmark London Hotel as Banqueting Coordinator
Q: Do you see any difference how different companies understand positive attitude?
Kristina: Understanding is very similar. It depends a lot not only on individual’s set of mind but also on your ability to work as team member with your colleagues.
Q: What is positive attitude for you?
Kristina: It is the ability to see the goodness and possibilities in any situation.
Q: Why do you think it is important?
Kristina: It improves your performance and communication with clients and colleagues which leads to business growth and positive work environment.
Q: On your worst day at a restaurant or on a banquette back then, how did you tackle pressure with positive attitude?
Kristina: The most important is to think about the results you will have when the job will be done. I am sure this is motivating to everyone!
Q: What would you advice be, how to maintain positive attitude?
Kristina: Smile! It is a simple and basic thing, but makes a big difference.